At Shop Marhaba, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
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The item is unused, unworn, and in its original condition
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The item is returned in its original packaging
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You provide proof of purchase or your order number
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
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Personal care or hygiene products
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Items damaged due to misuse or improper handling
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Final sale or discounted items (unless defective)
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Gift cards or promotional items
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item received
We will review your case and arrange a replacement or refund where applicable.
4. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
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Refunds will be processed to your original payment method where applicable
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For Cash on Delivery (COD) orders, refund arrangements will be communicated directly
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Processing times may vary depending on your payment provider
5. Return Shipping
In some cases, customers may be responsible for return shipping costs unless the return is due to:
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A defective product
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A damaged product
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An incorrect item sent by us
Shipping charges paid at checkout may be non-refundable unless otherwise stated.
6. Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
To request cancellation, please contact us as soon as possible.
7. How to Request a Return or Refund
To start a return or refund request, please contact our support team:
Store Name: Shop Marhaba
Email: sajidkhan23952917@gmail.com
WhatsApp: +92 347 9866310
Our team will guide you through the next steps.
8. Our Commitment
At Shop Marhaba, we are committed to providing a secure and trustworthy shopping experience for customers across the United Arab Emirates.
Thank you for shopping with us and for placing your trust in Shop Marhaba.